Information You Provide Directly

When you create an account and use our Services, we collect information you voluntarily provide, including your name, email address, phone number, profile photos, wedding date, location and style preferences. We collect booking information and referral data necessary to attribute rewards to past brides and facilitate our marketplace reward system. For vendors, we collect business information including business name, service descriptions, and portfolio content of work.

Past brides may add business contact information for wedding vendors they've worked with. This information consists of publicly available business phone numbers and email addresses. Business profiles that include contact information become discoverable to future brides and include a 'claim this listing' option for vendor verification. We use business contact information solely for identity verification when vendors claim their profiles. We do not use this business contact information for marketing, outreach, or unsolicited communication with vendors. Vendors can verify their identity and claim their profiles through a verification code sent to the provided business contact information.

We collect the content you create, share, or upload through our Services, including wedding inspiration boards, messages sent through our in-app messaging system, photos from past weddings, and any other content you choose to share with the Ivorie community.

Data Storage Location

All user account information, profile data, photos, messages, and app content are stored on our secure servers hosted in the United States. Data is not stored locally on your device except for temporary caching to improve app performance.

Payment and Financial Information

We use Stripe, Inc. as our payment processor for all transactions conducted through our Services. When you make or receive payments, Stripe collects and processes your payment information directly. We receive limited information from Stripe necessary to facilitate transactions, including transaction amounts, dates, and verification of business legitimacy for vendors.

Through our integration with Stripe, we may access business verification data including legal business names, tax identification numbers, and business addresses to verify vendor legitimacy and prevent fraudulent accounts. For past brides who receive rewards through our platform, we may also access legal names from Stripe to verify identity and ensure proper reward attribution. We do not store full credit card numbers or sensitive payment credentials on our servers.

Identity Verification and Business Authentication

We verify user accounts to ensure the authenticity and safety of our marketplace community. This includes confirming vendor business legitimacy and past bride account verification through various methods including the payment processor data access described above and direct account verification processes. Verification data is accessed only by authorized personnel for identity confirmation purposes and is retained for as long as necessary to complete the services or until account deletion, whichever occurs first.

Device Permissions and Access

We request access only to data that is essential for our core marketplace functionality. Contact access enables mutual friend connections and platform growth through trusted recommendations. Location access allows geographically relevant vendor matching. Photo access enables profile creation and portfolio sharing necessary for vendor credibility. Each permission directly supports our three-sided marketplace model and cannot be substituted with less invasive alternatives while maintaining the platform's core value proposition. We request specific permissions to provide our core marketplace functionality:

Automatically Collected Information

When you use our Services, we automatically collect certain information about your device and usage patterns. This includes device identifiers such as your iOS device's Identifier for Vendors (IDFV), device model, operating system version, app version, IP address, and mobile network information. We collect usage analytics including pages viewed, features used, time spent in the app, search queries, booking activities, and interaction patterns with vendor profiles and past bride profiles. We also collect log information including access times, crash reports, and performance data to improve app functionality and user experience.

Third-Party Services and Integrations

Data Processing and Storage

We process and store your personal information on our servers to provide our marketplace services, maintain user accounts across devices, enable cross-user interactions, and ensure data persistence for payments and diamond reward tracking.

Core Service Functionality

We use your information to provide, maintain, and improve our three-sided marketplace Services. This includes facilitating connections between future brides, past brides, and vendors, processing payments and diamond rewards, managing user accounts and profiles, and enabling in-app messaging and communication features.

We use your information to verify vendor legitimacy and prevent fraudulent accounts, match future brides with relevant vendors based on location and preferences, calculate and distribute diamond reward payments to past brides, and provide customer support and technical assistance.

Personalization and Recommendations

Your information helps us personalize your experience by providing customized vendor recommendations based on your wedding preferences, location, and budget, showing recommendations from past brides with mutual connections when available and tailoring the app interface to your user type (future bride, past bride, or vendor).

Communication

We use your contact information to send transactional messages related to your bookings, payments, and account activity, provide customer support and respond to your inquiries, and send updates about new features and service improvements.

Business Operations and Legal Compliance

We use your information to prevent fraud and maintain platform security, investigate and resolve disputes between users, comply with legal obligations including tax reporting (issuing 1099 forms to past brides earning over $600), enforce our Terms of Service and analyze usage trends to improve our Services and business operations.

Monies earned by past brides may be subject to tax obligations. Past brides who earn $600 or more during a calendar year will receive a Form 1099 from us for tax reporting purposes. You are responsible for reporting these earnings on your tax returns and paying any applicable taxes. We recommend consulting with a tax professional regarding your specific obligations.

Within the Platform

We share relevant information between users to facilitate our marketplace Services. Future brides can see vendor profiles, portfolios, and past bride profiles. Past brides can see basic information about future brides they're helping (such as general location and wedding preferences) to provide relevant advice. Vendors can see booking details and basic information about brides who have booked their services or are interested in booking their services.

What We Do NOT Do With Your Information

We do not sell, rent, or trade your personal information to third parties for any purpose. We do not share your data with companies for marketing purposes or allow third parties to use your information for their own business activities. We do not track your activity across other apps or websites for advertising or analytics purposes.

Service Providers

We share information with essential third-party service providers who assist us in operating our Services, including Stripe for payment processing, cloud storage providers for data hosting, and other technical service providers necessary for app functionality.

Legal and Safety Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal processes, protect the rights, property, or safety of Ivorie, our users, or the public, investigate fraud or security issues, or enforce our Terms of Service.

Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Content Moderation and Safety

Our platform includes user-generated content such as vendor profiles created by past brides, wedding photos, and user profiles. To maintain a safe community environment, we provide:

• Automated content filtering to prevent posting of inappropriate material
• A reporting mechanism that allows users to flag offensive, inappropriate, or harmful content
• The ability for users to report other users who engage in abusive behavior
• A dedicated moderation process that reviews reported content and responds to concerns within 24-48 hours
• Community guidelines that prohibit harassment, discrimination, spam, and other harmful behavior

Users who repeatedly violate our community standards may have their accounts suspended or terminated.

Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Account information is retained while your account remains active. Transaction records and tax-related information are retained for the periods required by applicable law. Communication records and customer support interactions are retained for customer service purposes and legal compliance.

You may request deletion of your account and associated data at any time, though we may retain certain information as required by law or for legitimate business purposes such as fraud prevention and legal compliance. Your data is processed and stored on servers located in the United States.

Security Measures

We implement appropriate security measures to protect your information against unauthorized access, including encryption of data transmission and secure hosting infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Account Control

You can access, update, or correct your account information at any time through your profile settings. You can delete photos and other content you've shared through the app. You can delete your account within the settings feature within the mobile app or by contacting us at support@planwithivorie.com, though some information may be retained as described above.

Communication Preferences

You can control the types of notifications and communications you receive through your account settings. You can opt out of promotional emails and marketing communications while still receiving essential transaction and security notifications. You can manage push notification preferences through your device settings.

Location and Contact Access

You can control location sharing and contact access through your iOS device settings. These permissions can be modified at any time, though certain features may not function properly without necessary permissions.