Effective Date: September 25 2025
By accessing or using the Ivorie platform ("Platform"), whether as a Future Bride, Past Bride, or Vendor (collectively, "Users"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.
These Terms supersede and govern over any conflicting provisions in individual Vendor contracts, agreements, or documents uploaded to or used in connection with the Platform. In the event of any conflict between these Terms and a Vendor's individual contract, these Terms shall prevail. Without limiting the generality of the foregoing, the following Platform terms specifically override any contrary provisions:
Checkbox acceptance on the Platform constitutes legally binding agreement to all terms and contracts presented. Any signature requirements, notarization requirements, or other formalities of execution contained in Vendor contracts are hereby superseded by checkbox acceptance through the Platform, which shall be deemed the sole and sufficient method of contract formation.
All payments made through the Platform are NON-REFUNDABLE unless otherwise explicitly specified in a Vendor's uploaded contract. For Vendors operating without uploaded contracts, this non-refundable policy constitutes the complete payment terms and applies to all deposits, installments, and final payments. For Vendors with uploaded contracts containing refund provisions, those provisions may apply ONLY to the Vendor's service portion (amounts received after platform fee deduction). Notwithstanding any Vendor contract provisions to the contrary, Ivorie's platform fees, service fees, booking fees, and referral commissions are ALWAYS non-refundable under all circumstances. No Vendor contract, policy, or agreement may override the non-refundable nature of Ivorie's fees. These fees are immediately earned upon payment processing. All payments must be processed exclusively through Ivorie's integrated Stripe payment system. Any payment instructions in Vendor contracts directing payment elsewhere are void and unenforceable. Payment amounts and schedules shall be as specified in the Platform booking fields.
All disputes arising from or relating to Platform transactions shall be subject to the dispute resolution procedures set forth in Section 15 of these Terms, which supersede any mediation, arbitration, or litigation provisions in Vendor contracts.
To use the Platform, you must be at least eighteen (18) years of age and capable of forming binding contracts under applicable law. By creating an account, you represent and warrant that you meet these eligibility requirements and that all information provided during registration is accurate, complete, and current. You agree to promptly update your account information to maintain its accuracy.
Each User may maintain only one account. Creating multiple accounts, whether for the purpose of manipulating reviews, circumventing Platform restrictions, or any other reason, is strictly prohibited and will result in termination of all associated accounts. Accounts are non-transferable and may not be sold, traded, or shared with third parties.
Ivorie operates exclusively as a neutral marketplace technology platform that facilitates connections between Future Brides seeking wedding services and Vendors offering such services, while enabling Past Brides to share experiences and advice. Ivorie is not a party to any service agreements, contracts, or arrangements between Users. The Platform serves solely as a venue for these connections, and Ivorie has no responsibility for Vendor performance, licensing, insurance coverage, qualifications, or service delivery. Users are solely responsible for verifying Vendor credentials, insurance, licenses, and suitability for their specific needs.
Ivorie makes no representations, warranties, or guarantees regarding the quality, suitability, safety, ability, timing, integrity, legality, or capability of any Vendor or the accuracy, helpfulness, or reliability of any Past Bride advice or reviews. Ivorie does not endorse any Vendor or Past Bride and does not guarantee the completion of any bookings, the performance of any services, or the resolution of any disputes between Users.
The term "Bride" as used throughout the Platform and these Terms is a general descriptor that refers to any individual responsible for organizing, planning, or coordinating wedding services, or any individual providing wedding planning advice based on past experience, regardless of such person's gender, gender identity, sexual orientation, or specific role in the wedding ceremony. Ivorie maintains a strictly inclusive platform that welcomes all individuals and prohibits discrimination of any kind.
Ivorie prohibits discrimination against any User based on race, color, religion, sex, national origin, ancestry, ethnicity, immigration status, disability, marital, family, pregnancy status, sexual orientation, gender identity, gender expression, veteran or citizenship status, age, or any other characteristic protected under applicable law. Such discrimination includes refusing to provide or accept services or posting discriminatory content. Ivorie will, at its discretion, suspend Users who violate this policy.
Users must provide accurate, current, and complete information when creating accounts and engaging in Platform transactions. Each User warrants that they are who they claim to be and that all experiences, reviews, and advice shared are based on genuine, first-hand experiences. Impersonation of any individual or entity is strictly prohibited and will result in immediate account termination and potential legal action.
Users shall not engage in any activity that violates these Terms, infringes upon the rights of others, or interferes with Platform operations. Without limiting the foregoing, Users specifically shall not: create or post fake, misleading, or incentivized reviews; impersonate others or falsely claim to be Past Brides with experience with particular Vendors; post discriminatory, defamatory, harassing, threatening, or hateful content; attempt to circumvent the Platform for any transactions or communications intended to avoid Platform fees; introduce malicious code, viruses, or any harmful software; interfere with or disrupt Platform servers or networks; violate any applicable local, state, federal, or international laws or regulations; or encourage, assist, or enable others to violate these Terms.
The integrity of the Platform depends entirely on authentic, unbiased reviews from genuine Past Brides who have actually used Vendor services. Any form of review fraud undermines the Platform's core purpose and is strictly prohibited. This includes but is not limited to: Vendors creating fake Past Bride accounts to review their own services or disparage competitors; Past Brides claiming experience with Vendors they have never actually used; Past Brides recommending Vendors with whom they have undisclosed personal, familial, or financial relationships without clear disclosure; Vendors offering any form of compensation, discount, or benefit in exchange for positive reviews; coordinated review schemes between multiple parties; and any other activity designed to manipulate the review system. Violation of review authenticity requirements will result in immediate account termination, forfeiture of all pending payments or commissions, potential legal action for fraud, and referral to appropriate law enforcement authorities. Ivorie reserves the right to verify all Past Bride experiences through documentation requests, Vendor confirmation, or other means.
The integrity of the Platform depends on all transactions between connected parties flowing through Ivorie's payment system. ANY ATTEMPT TO CIRCUMVENT THE PLATFORM TO AVOID FEES IS STRICTLY PROHIBITED AND WILL RESULT IN IMMEDIATE ACCOUNT TERMINATION AND LEGAL ACTION. Users acknowledge and agree that substantial resources are invested in creating and maintaining the Platform, facilitating connections, and enabling trusted reviews.
Vendors shall not, directly or indirectly: solicit, encourage, or accept bookings outside the Platform from any Future Bride introduced through Ivorie; provide alternative contact information, payment methods, or booking processes designed to avoid Platform fees; offer discounts, rebates, or incentives for off-Platform bookings; share contact information with Future Brides for purposes of circumventing Platform fees; or otherwise attempt to convert Platform-originated leads into direct relationships.
Future Brides shall not book Vendors discovered through Ivorie outside the Platform, make payments directly to Vendors for services initiated through Platform connections, or solicit Vendors to transact outside the Platform to avoid fees.
The parties acknowledge that Platform circumvention causes substantial damages to Ivorie that would be impracticable and extremely difficult to ascertain. Therefore, any User who circumvents or attempts to circumvent the Platform agrees to pay as liquidated damages (and not as a penalty): For Vendors, the greater of thirty percent (30%) of the total booking value or Five Thousand Dollars ($5,000); For Future Brides, the greater of fifteen percent (15%) of the total booking value or One Thousand Dollars ($1,000). These liquidated damages are in addition to Platform fees owed and any attorneys' fees, costs, and expenses incurred in enforcement.
The non-circumvention obligations apply to any Vendor-Future Bride connection made through the Platform for twenty-four (24) months from the date of initial contact, regardless of when services are ultimately performed.
Ivorie charges platform fees on all booking amounts for connections made through the Platform. These platform fees include service fees, booking fees, payment processing costs, referral commissions distributed to Past Brides, and technology infrastructure costs. Platform fees are automatically calculated and displayed during the booking process and are deducted before Vendor disbursement.
All payments must be processed exclusively through Ivorie's integrated Stripe payment system. Vendors receive their portion of payments immediately upon successful processing, after automatic deduction of platform fees. Vendors shall not request, accept, or process any payments outside the Platform for services booked through Ivorie.
Ivorie's platform fees, service fees, booking fees, and referral commissions are NON-REFUNDABLE under all circumstances. Once a payment is processed, platform fees cannot be refunded, reversed, or credited regardless of cancellations, disputes, service issues, or any other circumstances. This non-refundable policy for platform fees supersedes any contrary provisions in Vendor contracts and cannot be waived or modified.
For the Vendor's service portion (amounts received after platform fees), refund policies are determined as follows: If a Vendor has uploaded their own contract with specified refund terms, those terms govern refunds of the Vendor's portion only. If a Vendor operates without an uploaded contract, all payments including the Vendor's portion are non-refundable. Vendors may not create refund obligations for Ivorie's platform fees through their contracts.
Past Brides earn referral commissions when their advice influences Future Bride bookings. Past Brides receive compensation when a Future Bride books any Vendor after finding the Past Bride's advice helpful in making their decision. This means Past Brides are rewarded for providing thorough, honest advice and sharing genuine experiences, NOT for recommending specific Vendors or the Vendors they personally used. This structure is specifically designed to maintain unbiased advice and prevent conflicts of interest.
Past Bride commissions are intended to reward honest, helpful advice based on genuine first-hand experience. Past Brides must provide authentic, unbiased recommendations based solely on their actual experiences with Vendors. Compensation is based on the quality and helpfulness of advice as determined by Future Bride feedback, not on whether specific Vendors are booked. Past Brides who provide false, misleading, or biased advice, or who have undisclosed relationships with recommended Vendors, will forfeit all pending commissions and face account termination.
Commissions are earned and distributed immediately upon successful payment processing, regardless of subsequent service delivery, satisfaction, or cancellations. The Platform's algorithm determines commission allocation when multiple Past Brides have provided advice, based on factors including but not limited to advice quality, relevance, timing, and Future Bride engagement. Commissions are processed through Stripe and paid according to the Platform's standard payment schedule. Past Brides are responsible for providing accurate payment information.
If a Future Bride cancels a confirmed booking for any reason, the treatment of payments depends on the Vendor's contract terms. For Vendors with uploaded contracts specifying refund policies, those policies govern the Vendor's service portion only. For Vendors without uploaded contracts, all payments are forfeited and non-refundable. In all cases, Ivorie's platform fees, service fees, and booking fees remain non-refundable. Future Brides acknowledge this policy reflects industry-standard practice for event service deposits and payments.
If a Vendor cancels a confirmed booking, the Vendor is fully responsible for ALL losses incurred by Ivorie and/or affected Users associated with such cancellation, including but not limited to all amounts paid by the User through the Platform, service fees and commissions collected or payable by Ivorie, transaction processing fees, administrative costs, consequential damages, and any other direct or indirect losses. Vendors who cancel confirmed bookings may be subject to cancellation fees equal to the platform service fees for the booking and potential removal from the Platform for multiple cancellations. While Ivorie may attempt to assist Users in recovering funds from cancelling Vendors, Ivorie makes no guarantee of recovery and assumes no obligation to provide refunds from its own funds.
Ivorie shall not be liable for any Vendor cancellations, non-performance, or service failures. The Platform does not guarantee Vendor solvency, ability to provide refunds, or service completion. Users acknowledge that all credit risk associated with Vendor default or cancellation remains solely with the User. The contractual relationship for services exists solely between Future Brides and Vendors, and Ivorie is not a party to such agreements.
Vendors and Future Brides are responsible for any modifications to confirmed bookings. A Vendor may not substitute or delegate performance of booked services to another service provider unless the Future Bride agrees in writing to the substitution, the substitute provider maintains an active account on the Platform and agrees to accept the booking under these Terms. Any additional fees resulting from modifications must be agreed upon between the Vendor, the alternate service provider and the Future Bride and be processed through the Platform.
Ivorie's platform fees are non-refundable regardless of any payment defaults, cancellations, or disputes between Future Brides and Vendors. All payment schedule enforcement and consequences for late or missed payments are the sole responsibility of the Vendor and Future Bride to resolve directly.
Ivorie reserves the right, in its sole discretion, to cancel any pending or confirmed booking where Ivorie believes such action is necessary to prevent significant harm to the Platform, Users, third parties, or property, where there has been a violation of these Terms, where required by law, or for any other reason determined by Ivorie. Neither Ivorie nor any party to the cancelled booking shall have any liability or obligation arising from Platform-initiated cancellations.
All Platform content, features, functionality, design, logos, and technology are owned by Ivorie and protected by copyright, trademark, and other intellectual property laws. Users may not copy, modify, distribute, or create derivative works from any Platform content without express written permission.
By posting content on the Platform, Users grant Ivorie a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, distribute, modify, adapt, publicly display, and create derivative works from such content for any Platform-related purpose. Users retain ownership of their content but cannot revoke the Platform's rights to any content once such content is posted.
For Past Brides: By uploading photos, descriptions, or other content to the Platform, you represent and warrant that you own all rights to such content or have obtained all necessary permissions, licenses, and releases from any third parties (including photographers, venues, and other Vendors) to share such content on the Platform. You are solely responsible for ensuring you have the legal right to upload and share wedding photos and Vendor information. Ivorie is not responsible for any copyright infringement, unauthorized use of images, or violations of third-party rights arising from User-uploaded content.
Vendors who upload portfolio images, wedding photos, or other visual content warrant that they have all necessary rights and permissions from copyright holders, subjects, and venues. Vendors shall indemnify Ivorie for any claims arising from unauthorized use of images.
Any feedback, comments, suggestions, ideas, or other information you provide to Ivorie regarding the Platform or services, whether solicited or unsolicited, will become the sole property of Ivorie. Ivorie will own exclusive rights to such feedback and will be entitled to unrestricted use and dissemination of this feedback for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
All Vendors and Past Brides are independent contractors, not employees of Ivorie. Each User is solely responsible for their own tax obligations, business licenses, permits, insurance, and regulatory compliance.
Past Brides who receive $600 or more in referral commissions during a calendar year will receive IRS Form 1099-NEC. Past Brides are solely responsible for paying all applicable federal, state, and local taxes on commissions earned. Ivorie makes no representations regarding the tax treatment of referral commissions.
Vendors are responsible for collecting and remitting all applicable sales taxes, use taxes, and other taxes related to their services. Ivorie does not collect or remit taxes on behalf of Vendors unless otherwise required by law.
API and Data Scraping Prohibition. Users shall not engage in any automated or systematic access of the Platform. Specifically, Users shall not: (i) use any automated systems, bots, scrapers, spiders, or similar technologies to access, monitor, or copy any portion of the Platform or its content; (ii) reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the Platform; (iii) access or attempt to access the Platform's API without express written permission from Ivorie; (iv) collect, harvest, or store personal data of other Users for any purpose; (v) circumvent, disable, or otherwise interfere with security-related features of the Platform; (vi) access the Platform for competitive purposes, including but not limited to monitoring availability, performance, functionality, or pricing; (vii) use the Platform to compile any database or directory of Vendors or Users; or (viii) frame or mirror any part of the Platform without prior written consent of Ivorie. Violation of these technical restrictions will result in immediate termination and potential legal action.
While Ivorie reserves the right to review, screen, edit, or remove any content posted on the Platform, Ivorie has no obligation to monitor User content and does not undertake to do so. The Platform operates primarily on a post-publication review basis. Ivorie may remove or refuse to display content that violates these Terms, is factually inaccurate, or that Ivorie otherwise finds objectionable in its sole discretion, with or without notice to the User who posted such content.
The presence of User content on the Platform does not constitute Ivorie's endorsement of such content or verification of its accuracy. Users are solely responsible for evaluating the accuracy, completeness, and usefulness of all reviews, advice, and other User-generated content.
Ivorie may use aggregated, anonymized booking statistics for marketing and promotional purposes (e.g., "10,000 weddings planned through Ivorie" or "average savings of $500 per booking"). Any use of specific User testimonials, success stories, wedding photos, or identifiable content for marketing requires explicit written permission from the affected User.
Users agree to indemnify, defend, and hold harmless Ivorie, its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, damages, losses, costs, liabilities, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or related to: your use or misuse of the Platform; your violation of these Terms; your violation of any rights of another User or third party; any services you provide or receive through the Platform; your failure to provide any services booked through the platform; any disputes between Users; any content you post, upload, or submit; your failure to pay required taxes; your violation of any applicable laws or regulations; and any negligent or wrongful conduct on your part. This indemnification obligation will survive the termination of these Terms.
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, IVORIE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IVORIE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVORIE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR SERVICE INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL IVORIE'S TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT OF PLATFORM FEES ACTUALLY PAID BY YOU IN THE SIX MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.
Users acknowledge that Ivorie does not guarantee Vendor solvency or ability to provide refunds. All credit risk for Vendor default, bankruptcy, or inability to provide services or refunds remains solely with the User. Ivorie is not responsible for Vendor financial stability or performance.
All disputes between Users must be resolved directly between the affected parties without Platform involvement. Ivorie is not obligated to mediate, arbitrate, or otherwise participate in User disputes. Users release Ivorie from any claims arising from User disputes.
Any dispute between a User and Ivorie shall be resolved through binding arbitration conducted by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall occur in Delaware, and judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees unless the arbitrator determines that a claim was frivolous.
Users waive any right to bring claims against Ivorie as a plaintiff or class member in any purported class action, collective action, or representative proceeding. Claims must be brought individually.
These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. The Platform operates from Delaware and is available globally, subject to applicable local laws. Any claims not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware.
Ivorie reserves the right to suspend or terminate any User account immediately for violation of these Terms, fraudulent or illegal activity, review manipulation or fake accounts, circumvention attempts, non-payment of fees or liquidated damages, or any other reason at Ivorie's sole discretion.
Upon termination, as provided in the paragraph above, all pending bookings may be cancelled, outstanding fees become immediately due and payable, User loses all access to Platform services and data, and non-circumvention obligations survive termination. Ivorie has no obligation to refund any fees upon termination.
Ivorie respects intellectual property rights and expects all Users to do the same. Consistent with the Digital Millennium Copyright Act, we maintain a policy for terminating repeat infringers and respond expeditiously to valid notices of claimed infringement.
Notifications of claimed copyright infringement should be sent to our designated DMCA Agent: Elizabeth Winter, elizabeth@planwithivorie.com.
To file a valid DMCA notice, you must provide: (i) identification of the copyrighted work claimed to be infringed; (ii) identification of the allegedly infringing material with sufficient detail for us to locate it; (iii) your contact information including name, address, phone, and email; (iv) a statement of good faith belief that the use is unauthorized; (v) a statement under penalty of perjury that the information is accurate and you are authorized to act for the copyright owner; and (vi) your physical or electronic signature. Knowingly submitting false claims may subject you to liability under 17 U.S.C. § 512(f). Counter-notifications may be submitted following the procedures in 17 U.S.C. § 512(g).
By using the Platform, you agree that Ivorie may send you text (SMS) messages at the phone number you provide. These may include operational messages about bookings and marketing messages. Message and data rates may apply. You must update your phone number if it changes to prevent messages going to the wrong person.
These Terms constitute the entire agreement between Users and Ivorie regarding Platform use and supersede all prior agreements, understandings, and communications.
Ivorie reserves the right to modify these Terms at any time. Continued use of the Platform after modifications constitutes acceptance of updated Terms.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Ivorie's failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
Users may not assign or transfer these Terms or any rights hereunder. Ivorie may freely assign these Terms without restriction.
Ivorie shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, pandemics, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
The termination or expiration of these Terms shall not affect the survival of any provision that by its nature should survive, including but not limited to: ownership provisions, intellectual property rights, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution and arbitration provisions, governing law, non-circumvention obligations, payment obligations accrued prior to termination, and any other provisions that by their nature are intended to survive termination.
Any notices required or permitted under these Terms shall be delivered as follows: To Ivorie, notices must be sent by certified mail to Ivorie Inc., c/o Fox Rothschild LLP. 101 Park Avenue New York, NY 10178. To Users, notices will be sent to the email address or physical address provided in the User's account, and Users are responsible for maintaining current contact information. Email notices to Users are deemed delivered upon sending, and physical mail notices are deemed delivered three business days after posting. Users consent to receive all communications from Ivorie electronically. Any legal process served on Ivorie must be directed to its registered agent at the address on file with the Delaware Secretary of State.
Any claim or cause of action arising from use of the Platform or these Terms must be filed within one (1) year after such claim arose or be permanently barred, regardless of any statute of limitations to the contrary.
You consent to receive all communications from Ivorie electronically. Electronic communications satisfy any legal requirement for written communications.
We retain information only as long as necessary to provide services or comply with legal obligations. Account information is retained while your account remains active and deleted within a reasonable period after account closure, except where retention is required by law. Financial records are retained for seven years for tax and legal compliance. Data is securely deleted or anonymized when retention periods expire.
Platform may display reviews or content from external sources, provided "as is." Ivorie is not responsible for accuracy, legality, or appropriateness of third-party content. Ivorie is not liable for content posted by one User about another User. All user-generated content reflects views of the author, not Ivorie.
For questions regarding these Terms, contact: support@planwithivorie.com.
BY USING THE IVORIE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.